I was recently asked if I wanted to try out the full customer service and ordering process from Dwell. This is quite a novel approach from a retailer, as normally us bloggers are sent a review item direct from a PR company. Allowing us full access to the proper ordering systems, means we get to review all of it, the good and the bad. We see it from the customer’s perspective, we get the full experience, and get to tell you, the reader, how that all went.
So here goes, here’s what happened when I placed an order with Dwell.
I love Dwell actually. I looked at their products, store and business in my first year of writing the blog. That was before they had some difficulties and closed down some of their stores. They’ve managed to survive difficult times though, and thankfully are still going strong online, and in their smaller selection of stores.
I love their contemporary, quirky edge. Some items are a little more pricey than in other stores, but nothing is flat packed and it’s all well designed and well made. I already own a sofa I bought in the sale last year, so I speak from experience.
I had a £300 gift voucher to spend, which can only be used in store or in a telephone order. We decided to go for a new coffee table for the lounge, as our current one had seen better days. It’s a white gloss oblong table that the children love to use for craft, game playing and jigsaws, so it’s become a little chipped over the last few years.
And this is what we chose to replace it. A gorgeous, oval gloss coffee table, great as a statement piece to sit in the lounge.
The Ordering Process:
Went very well actually. I ordered on the phone, knowing the product was in stock from the website, and delivery was arranged for the following Wednesday. It’s a long delivery slot, 9am-6pm, but I was called at 9am on the day of the delivery, and told they would be with me by midday. And they were.
Delivery did cost £39 though. A one-off charge for the larger items, or you can collect from store for free. This is the only issue I have with it all. It did feel a little excessive, particularly when other home stores can deliver to your home for £3.49.
Well, it’s lovely. Exactly what we were after and much better quality than the table we had previously. It cost £249 and, in my opinion is well worth it. I love that this oval shape gives me a bottom shelf to keep magazines, books and other coffee table paraphernalia. I can imagine the kids will store bits under there too, so I’ll need to keep on top of that.
The higher delivery charge might put some people off, but this store has so much about it that’s different, I would pay that again. I would highly recommend taking a look at their contemporary range, and I’m sure you’ll find something that appeals.
You can shop the full range at the Dwell website.
Thanks to Dwell for the voucher, opinions and comments are genuine, honest and my own.